Cisco IPCE-PVBE-AGT-L سیسکو

Single CCE system with single EIM-WIM cluster with 350 agents. 100 agents doing voice only, 200 email only agents licensed with email only license, and 50 agents attempting blended web/voice. These latter 50 agents cannot use the blended licensing model, unless the 200 email agents also get a blended voice/email license.