This is the main component of CVP. CVP Ports provide the queuing and self-service capabilities of CVP. Each CVP port license provides a user with the ability to provide selfservice or queuing for one call, followed by one transfer (any type of transfer supported by CVP). If a customer will have X number of calls being queued and Y number of calls receiving self-service treatment, one must order a minimum of X+Y ports to ensure sufficient ports are ordered. For each CVP port ordered after 22nd September 2014, one redundant CVP port is bundled with it.
Redundant ports are available to allow redundancy on separate servers. While redundant ports are operational at all times, the primary purpose of redundant ports is to help ensure no loss of service. The redundant ports should not be considered available for known high port utilization periods, therefore, at a given point in time, total number of ports used must not be more than the CVP ports.
Video calls are treated and sized the same as traditional audio calls for the purpose of port licensing.